Warranty Policy
RoadActive Suspension Warranty
RoadActive Suspension products sold by RoadActive Suspension Australia are covered by the manufacturer's warranty outlined below.
In addition to any manufacturer's warranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For warranty enquiries or assistance, please contact RoadActive Suspension Australia before returning any products.
RoadActive Suspension, Inc., provides the original retail consumer our Warranty that each new RoadActive Suspension, Inc., product shall be free from defects of material and workmanship, as set forth in this limited Warranty.
Length of coverage: Except as provided below, RoadActive Suspension, Inc., offers the following duration:
1) RoadActive Suspension kits and their components are covered by a 5-year manufacturer's warranty against defects in materials and workmanship from the date of installation on the vehicle for which the kit was purchased.
2) The Warranty is terminated immediately when you transfer ownership of the vehicle to a second party, or it is used for a purpose not intended, regardless of your consent and/or the product is installed on a second vehicle regardless of when the second installation takes place. Because of these provisions, the Warranty is not transferable.
Obligations: RoadActive Suspension, Inc., shall be limited to replacing or repairing, free of charge, any part or parts that reasonably appear to us upon inspection to have been defective in material and/or workmanship. You will be responsible for the cost of transportation charges and charges in connection with reinstallation of the defective parts.
Exclusions and Limitations: The limited Warranty does not cover and RoadActive Suspension, Inc will not be held responsible for any costs or injury you sustain by reason of these things:
1) Parts and labour necessary for removal, reinstallation, vehicle modification or any vehicle repair, service or replacement, and repair of defective parts other than RoadActive Suspension Inc., defective parts, regardless of cause.
2) Any repair or replacement made necessary by any accident, breakdown or failure of bolts, nuts, washers, or any other parts used to install the products, whether or not by RoadActive Suspension, Inc.
3) Unreasonable use, failure to install or maintain the product properly, modification of the product, or failure attributed to a defect in the vehicle, towing, fire, theft, environmental, condition or negligence, accidental or intentional damage or destruction.
4) Incidental or consequential damages including but not limited to, compensation for loss of use of the product or vehicle, inconvenience, lost profit, or any other direct or indirect loss.
As the installation and removal are not covered by this Warranty, we recommend that you inspect the installation of the RoadActive Suspension In., kit to ensure that the product was installed safely and presents, beyond any reasonable doubt, no danger to any other part(s) of the vehicle such as brake lines, gas tank and lines, sewer lines, electrical wiring, or the chassis.
Customers should contact RoadActive Suspension Australia in the first instance for warranty assistance and claim processing before returning any products.
The above Warranty is the only warranty extended to you by RoadActive Suspension, Inc.
ALL OTHER OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE, ARE HEREBY EXCLUDED.
